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TERMS AND CONDITIONS

PRICE INCLUDES

Mabaruli African Safaris do attempt to make every effort to ensure that all agents & clients are fully aware of what costs are involved in each tour, and to avoid any surprise hidden costs. All safaris operated by Mabaruli African Safaris are sold as fully inclusive packages and include the following:
All transport accommodation (camping unless otherwise stated) and National Park entrance fees. Use of all camping equipment; including spacious two-man dome tents (high enough to stand in), comfortable folding chairs and thick foam mattresses. Meals as indicated in full itinerary that will be supplied to client or agent. Clients should be aware where three meals a day is included and when meals are on their own expense.
The services of a trained safari guide/driver.
All meals are prepared by tour guide/assistant; all evening meals are prepared on open fire.Coffee, Tea and Cordial Juice

PRICES EXCLUDES

Airport Taxes
Flights, Visas and Insurance Alcohol, Soft Drinks and Bottled Water
Tips, Gratuities, Spending money and all other items of a personal nature. Anything else that is not stated as included.

PRICE CHANGESS

Mabaruli African Safaris reserves the right to increase the price of any tour prior to departure due to factors beyond the control of the company, such as, without being limited to, and increase in fuel prices, new Government legislation, accommodation price increases, fluctuations in exchange rates, ect.

RESERVATIONS, BOOKINGS & PAYMENTS – Direct Clients & Agencies

On confirmation of reservation a 20% deposit will be required from the client. This deposit will be refundable in accordance with Mabaruli’s Cancellation & Refunds policy, as below.
Full payment is due in Mabaruli African Safari’s bank account no later than 40 days prior to departure date of client’s safari. All bookings made within 40 days prior the safari’s departure must be accompanied by full payment. If the full amount is not paid as stipulated by the client or agent prior to departure date of the tour, Mabaruli African Safaris may, at our own discretion and without notice, be entitled to regard the booking as cancelled.

MABARULI’S CANCELLATION & REFUNDS

Cancellation of any booking must be received in writing and acknowledge by Mabaruli African Safaris. If a booking is cancelled with the consent of Mabaruli, the latter shall retain the full deposit. Cancellation charges will be levied as follows:

56 days or more prior - Deposit forfeited
42 to 55 days prior - 35% of trip cost forfeited
28 to 41 days prior - 50% of trip cost forfeited
14 to 27 days prior - 75% of trip cost forfeited
Less than 14 days prior - 100% of trip cost forfeited

In the event of you failing to join your tour, or join in or after the departure, or leave it prior to its completions, no reimbursement whatsoever will be made.

AMENDMENTS OR CANCELLATION BY MABARULI AFRICAN SAFARIS

 

  1. Every effort will be made to operate all holidays as advertised. However, we do plan the arrangements many months in advance and occasionally we may have to make changes and we reserve the right to do so at any time. In very rare circumstances, such as insufficient numbers on safari holiday departures, Mabaruli African Safaris may have to cancel the whole or part of your holiday, up to four weeks prior to departure. In the event of any cancellation, Mabaruli African Safaris will endeavour to offer alternative arrangements of a comparable standard or, if possible, to make a full and prompt refund for all monies paid by client.
  2. In the rare event of cancellation becoming necessary within four weeks of departure date for reasons other than the force majeure circumstances described in the preceding paragraph, then Mabaruli African Safaris will offer, whenever possible, comparable arrangements or a full refund of all monies received by Mabaruli African Safaris from you. In addition, if the Company cancels a holiday less than 15 days before departure, compensation of 10% of the holiday price (excluding insurance premiums, amendment charges and air fares) will be paid to you.

 

Mabaruli African Safaris reserves the right to alter routes, schedules, itineraries, amenities and mode of transport, without prior notice, during the period of the holiday, due to circumstances or events which affect the stated intentions of the holiday. These influences may include, but are not limited to, sickness, mechanical breakdown, events emanating from political disputes, acts of terrorism (threatened or actual), entry of border difficulties, adverse weather conditions, earthquakes, and other unpredictable or unforeseeable circumstances.

TRAVEL INSURANCE

Travel & cancellation insurance is compulsory on all tours with Mabaruli African Safaris. You should be covered in the event of cancellation or curtailment, death, any medical or rescue expenses, as well as for any loss of any personal items, money and baggage. Mabaruli African Safaris cannot be held responsible for covering any expenses that may arise while on, or as a result of, our tours.

DOCUMENTATION & HEALTH

All passengers on Mabaruli’s tours will be personally responsible for ensuring that they are in possession of the correct documentation before departure. Mabaruli African Safaris does not accept responsibility for any consequences whatsoever from a passenger failing to ensure that she or he complied with the necessary health, passport & visa requirements.
All participants must be in perfect health to undertake any safari or tour.

AUTHORITY ON TOUR

The decisions of Mabaruli’s Tour Guide on tour shall at all times be final and binding. The client must at all times comply with the laws, customs and foreign exchange regulations in the visited country.

RISK

The client accepts that all tours are of an adventurous nature and involve an element of personal risk. Neither Mabaruli African Safari nor any of its agents shall be liable in any way for any injury, loss of life or damage to property, howsoever caused and the client hereby indemnifies and holds the company, its agent, assigns, and servants harmless from any such claim.

INDEMNITY

All participants travelling on a Mabaruli African Safari are required to complete and sign an indemnity form before joining the tour.

COMPLAINTS

Should any passenger have a complaint while on tour, the clients must inform your Tour Guide in order that she/he may attempt to rectify the matter. Should the matter not be rectified whilst on tour, the clients should write to Mabaruli African Safaris as soon as possible, as the complaint must be received by Mabaruli within 30 days of completions of the tour in order that the matter may be investigated. Claims may not be considered outside that time. Mabaruli African Safaris will not entertain complaints due to Loss of Enjoyment where the full land arrangements have been provided.

TRANSPORT & GROUP SIZES

Minimum group sizes are 2 clients for Accommodated Tours and 3 clients for all Camping Tours.
Maximum group size are 12 clients
Transport for 2 -3 clients will be in Toyota 4x4 Hilux or Mercedes Benz Sprinter. 3 and more clients, transport will be either in Mercedes Benz Sprinter or Custom Build Safari Truck
Mabaruli African Safaris reserves the right to alter the transport on tours.

The client accepts that all tours are of an adventurous nature and involve an element of personal risk. Neither Mabaruli African Safari nor any of its agents shall be liable in any way for any injury, loss of life or damage to property, howsoever caused and the client hereby indemnifies and holds the company, its agent, assigns, and servants harmless from any such claim.
Minimum group sizes are 2 clients for Accommodated Tours and 3 clients for all Camping Tours.
Maximum group size are 12 clients
Transport for 2 -3 clients will be in Toyota 4x4 Hilux or Mercedes Benz Sprinter. 3 and more clients, transport will be either in Mercedes Benz Sprinter or Custom Build Safari Truck
Mabaruli African Safaris reserves the right to alter the transport on tours.